Although there is an app available, you need an access code from your local Thriveworks office to use it, and neither of my therapists even suggested it. I cancelled all future appointments and this has been documented. How absolutely disgusting and borderline unethical treatment of the people these services are intended for. I called and was on hold for 20 minutes. The proof I did have was a screen shot of their system saying my email didnt exist. If you have billing issues, you may want to contact billing support directly. I mistakenly scheduled my daughter for an in-person appointment three hours away from where we lived. My daughter and I called together and she gave permission to discuss her account with me. These included questions about my childhood, my current substance use, and if I had ever been to therapy before. Thriveworks is different than many counseling services because it involves a membership that provides you with benefits and services above and beyond what traditional therapy sessions offer. We encourage all clients to leave their feedback so that we can work to make any necessary improvements. Read our. You can find out more about our use, change your default settings, and withdraw your consent at any time with effect for the future by visiting Cookies Settings, which can also be found in the footer of the site. (According to Brightside, there is up to a 60% better chance of recovery with both medication and therapy.) DoNotPay's service has been recognized by the American Bar Association, and we are proud recipients of the Louis M. Brown Award for Legal Access. Its therapists also have evening and weekend hours, making therapy accessible to those whose schedules do not allow for daytime sessions. Our billing team has been in. A mere twenty-seven percent of the users we surveyed said that they found a therapist who supported their identities and only 41% of the users were able to find a therapist who fitted all of their needs. Thriveworks is currently working towards complete Accessibility of this website. Well guide you through the process. I submitted my insurance information and made my first appointment. Thank you for taking the time to bring this to our attention. We have confirmed with our billing team that they have reached out to you to assist in solving this issue. BBB Business Profiles generally cover a three-year reporting period. 2. How does the membership work and why is there a fee? As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. I want assurance in writing I will no longer be billed. Psychiatric Nurse Practitioner (Former Employee) - North east - February 25, 2023. If there is any further assistance we can provide, we encourage the client to reach back out to us. . I submitted my insurance documents to the new practice and was told at this new practice that I would have a $40 copay. They also wont speak to me about the other persons account for privacy purposes. Businesses and Customers should be civil, courteous and polite in their responses to complaints. Contact Us - Schedule, Reschedule, Cancel Appointment | Thriveworks Thriveworks provides high-quality care for the nearly 30 issues they claim to address. She has over a decade of experience as a professional journalist covering mental health, chronic conditions, medicine, and science. If you need to change therapists for any reason, you can do so at Thriveworks. Steven Gans, MD is board-certified in psychiatry and is an active supervisor, teacher, and mentor at Massachusetts General Hospital. Anyone have experience working with Thriveworks? : r/socialwork - Reddit . DoNotPay can help you regain access to your online accounts: Helping you manage your memberships and subscriptions is just one of the many valuable services DoNotPay provides. Doesnt cancel or reschedule with at least a 48-hour notice, Is more than 10 minutes late to a 30-minute appointment or 15 minutes late to a 60-minute appointment (unless the session is resumed and care is delivered). We have helped over 300,000 people with their problems. If you prefer not to have that potentially awkward conversation with your therapist, you can choose the second option by terminating all future sessions with them and booking a session with a new therapist exactly the same way you did when you chose your original therapist. After reading your review, it seems we did not do that. We have confirmed that a member of billing reached out on 3/28 to clarify that the $99 charge was refunded and to go over any other fees for sessions, including confirming that we have no record of them being charged for another client's sessions. Multiple attempts were made, with documentation, to get the bill adjusted. Hello, We are so sorry to hear that you are still experiencing issues with the portal. These shortages make finding a therapist difficult. THRIVEWORKS - 1010 Wisconsin Ave NW, Washington, District of - Yelp I was told that my insurance covered my appointment and that there was nothing that I owed. 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I cancelled her upcoming appointment over a week before the date of her next appointment. I was billed $50.21. While all of their therapists are qualified, licensed counselors, psychologists, and/or psychiatrists, theres very little information available about them on the site to help you choose one. We'll even try to get a refund on your behalf. I ended up canceling the appointment more than 24hrs ahead. - called billing twice with no followup or resolution Every week, after my session I would log on to see if there was any balance and it always reported $0 balance owed. For your reference, details of the offer I reviewed appear below. We believe this issue to be resolved but encourage you to continue to communicate with the support representative if you have any further questions/concerns. Simply contact us. The charges have been appropriately refunded and the complaint is resolved. You're Data Is Shared and SoldNow What. Thriveworks is an online therapy company that was founded in 2008 by licensed therapist Dr. AJ Centore, one of the co-authors of Leaving Depression Behind: An Interactive, Choose Your Path Book. For your reference, details of the offer I reviewed appear below.I want written assurance that I will not be billed in the future and my credit card information taken out of your records. Our website is not intended to be a substitute for professional medical advice, diagnosis, or treatment. I have contacted Thriveworks about being overcharged. Log in to manage your appointments, join telehealth sessions, and complete paperwork. She is a licensed social worker with clinical experience in community mental health. If you don't have a portal account yet or have forgotten your password, please contact our office. A month later they sent a bill for the money that had already been paid. 8 Best Online Therapy Companies Offering Cognitive Behavioral Therapy, Best Online Psychiatry That Takes Insurance, 11 Best Online Therapy Companies Offering Grief Counseling, Best Online Couples Therapy and Counseling of 2023, Daily Tips for a Healthy Mind to Your Inbox, 2021 practitioner survey issued by the American Psychological Association, statistics from the U.S. Department of Health and Human Services, The Influence Of Race And Ethnicity In Clients Experiences Of Mental Health Treatment. Their billing department transferred me in circles and then hung up on me. If you no longer have the original email, you can try another option. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Free, and no spam ever. Ive called 5 or 6 times and even spoke to supervisors. It has in-person centers all over the country, its therapists have evening and weekend hours, it accepts insurance, and it provides multiple types of services, including medication management. I have no reason why this was done. El is a current master's student at Emerson Colleges Writing and Publishing program and writes about mental and physical wellness for VeryWell Mind, VeryWell Fit, Shape, and EatingWell. A supervisor would not get on the phone but the representative told me that they are trying to reach the other individual that had the session so they can have her pay for it before Im refunded on my account. As of last year my insurance was paying a majority of the payments that they bill insurance companies $250 for each session. Hello- We are sorry to hear about these issues! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. For television viewers wanting to cut the cord, there are many choices for affordable video streaming services. I can only assume the charges go back to July 2021, when changed my insurance information.I immediately called back to speak with someone. If you need assistance to cancel a Thriveworks membership, DoNotPay is here to help you navigate the process. They Bill insurance far far more than the self pay rate. THRIVEWORKS - 1010 Wisconsin Ave NW, Washington, District of Columbia - Counseling & Mental Health - Phone Number - Yelp Thriveworks 1 review Claimed Counseling & Mental Health, Life Coach Edit Open 7:00 AM - 9:30 PM See hours Write a review Add photo Photos & videos See all 8 photos Add photo Services Offered Virtual Consultations I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will seek legal counsel as well for all the lost time and effort to get this corrected and for poor service and counseling overall. Thriveworks is growing, so we try to make the interview and hiring process as simple as possible. Half of the users ranked it as a very good or excellent value for the money and said that it was likely or very likely they would still be seeing their Thriveworks therapist a year from now. We regret this decision. Thriveworks is suspiciously incompetent. Many of our survey respondents who had previously used other online therapy services liked Thriveworks more than their previous experience. 189 total complaints in the last 3 years. At Thriveworks, we value you and all of our clients and strive to provide high-quality care throughout every step of your journey with us. Please please PLEASE do your research before signing up with any online therapy ( I hear Cerebral is just as bad). Theres no way to filter by identity.