So your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home. It will provide 120 minutes that are restored at the end of each day, and if you travel inside the European zone, you will have access to your local phone calls plan. Austria, Azores, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guardaloupe, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Netherlands, Norway, Poland, Portugal, Reunion Islands, Romania, Saint Barthelemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City and UK. Take your plan abroad Travelling to Europe? If you dont have O2 Travel Inclusive Zone included when travelling in Zone 1, or to our destinations in Zone 2, you can choose to add the O2 Travel Bolt On in My O2, for 6 a day. And for our Classic Pay As You Go tariffs, youll be charged in our Europe Zone in the same way as you would be at home. O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past. Using your phone abroad | O2 O2 customers can use their allowances for free in these locations: Free roaming in destinations outside the EU/EEA, such as Guernsey, Isle of Man, Jersey, Monaco and Switzerland are also included for O2 customers on monthly contracts and business contracts. O2 Roaming Germany service. If not able to register your device with the roaming network automatically, select the available network manually. Check our Pay Monthly international calling charges. This increases to 48 destinations on O2 Pay Monthly plans and to 75 destinations on selected Pay Monthly plans with more than 10GB of data per month. If you have Free UK Minutes, then again you are calling a UK Mobile Number, so it will use your UK Minutes Allowance. For the days you choose to use data, you'll only be charged a daily rate of 1.99, which gets you 100MB. 03612689) The Cooperage, 5 Copper Row, London, SE1 2LH. The selected plans include more than 10GB of data per month and exclude 30-day SIM-only deals. If you move to a tariff that doesnt include free O2 Travel in our Inclusive Zone, then youll lose that benefit, but you can still buy our full O2 Travel Bolt On for 6a day in selected destinations. Using your phone abroad | Pay Monthly | Help & Support | O2 We have mentioned several times that O2 is available in the whole European continent, and thats right. You can remove your data cap completely by contacting us. This will be more than 150MB of general data or more than 50MB of streamed video or audio data (the assumed fair usage amounts) in a day. However, youll still be able to connect to the ships wifi. People know that when traveling, there will be chances for them to find free WiFi hotspots, it can be in their hotel or in a restaurant, but it is quite likely that they will find one. Receiving a MMS? You can only use our services for periodic travel like holidays or short breaks in our Europe Zone (excluding the UK). Further details for each provider are included below. This means that every time you visit this website you will need to enable or disable cookies again. Text messages might be underrated, but people can see that they can be pretty useful if an emergency shows up. If you have free UK Text allowance, it will still be Free (Your Texting a UK Mobile Number). Use of our services in our Europe Zone is subject to our fair usage policy. For Pay Monthly, surcharges are 3.50/GB for data, 3.3p/minute for calls, and 1p/text. International Roaming usage charges will be applicable based on the location where you are travelling in, the roaming network used and the kind of usage (Outgoing Local, Call back to India, Outgoing International, Incoming Calls, SMS & Data). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. O2 offers only one method for people to activate the roaming service on their phones. O2 are one of the few networks which will not introduce charges for roaming within the EU after Brexit. This is normally when you are in another country. Some companies out there offer a service that most of us know as roaming, and thats precisely what we will be talking about today. These charges will apply until the following (depending on which is earliest); **If you use all your UK data allowance when roaming outside the UK, youll need to buy a data Bolt On if you want to keep using data. In the past, O2 has been criticised for reducing the download speeds on their service for customers travelling abroad to other countries. Take a look at our useful self-help guide. O2 is one of the few networks to still offer inclusive roaming in 47 European destinations. O2: 4.99/day for extra quota to be used in Mexico. And remember, this is something that will not vary and there are no exceptions on what people have to pay for using the service. Roaming outside the EU: A network-by-network guide You can use it if you're travelling to O2 Travel destinations - take a look below to see which destinations are covered. To opt-in to the O2 Travel offer, text TRAVEL to 23336. My passion is helping people to get the most out of their mobile phone. Even though the person you are contacting is abroad. Well text you if youre getting close to the limit, and again if you reach it. You can find the cheapest O2 SIM Only deals by using our comparison tools. And, if you need a recommendation on which one to choose, go for the Holafly eSIM. That means you can use up to 25GB of your allowance without being charged extra. The O2 Travel Inclusive Zone Bolt On is available for free on selected O2 Refresh and selected O2 SIM only contracts. Enter your O2 mobile number to see the most relevant help information for your account. If it doesn't, call 1780 free from your mobile or +44 7802 090 100, and we'll text you the right number to call. Your data (subject to a roaming limit), minutes and text allowances will work in our Europe Zone, just like they do at home. Mobile Roaming Costs: Which Providers Are Best? - Which? If you joined on any other sim only tariff, you wont be eligible, even if you move to a higher tariff. Written by Catherine Hiley, Senior Content Editor - Telecoms. About cellular data roaming options for your iPhone and iPad If you're travelling elsewhere, or you don't have the free O2 Travel Bolt On for those five destinations, you'll be charged our standard roaming rates for calls, texts and data used in your destination. To do so, ask your current mobile network to provide you with a PAC Code. You can get this through your mobile networks website or app, or by texting PAC to 65075. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822), Enter your mobile number below and we'll send you a code, If you've not received a code after 10 minutes we can. What can I do to avoid any data roaming charges? By checking your O2 mobile number, we can direct you to the most relevant information for your account. Usage beyond the daily limit of 120 minutes and 120 texts is charged at O2s standard international roaming rates. Use your data, minutes and texts at no extra cost on selected plans. Alternatively, to opt out of O2 Travel you can text TRAVELOFF to 21300. Youll need to select the right allowances for your destination, which is split into Zones 1, 2 and 3. O2 Travel Inclusive Zone Bolt-on is now included with selected O2 Refresh tariffs over 90GB and SIM only tariffs over 100GB O2 has said that using roaming for an extended period of time will be judged on a case-by-case basis. The 4.99 O2 Travel offer isnt available to customers on O2 Pay As You Go. O2 confirmed the phone had connected to AeroMobile, which uses a Norwegian mast, and that she should have received a text alert. If you want to re-apply the 120 data cap when you're back in the UK, contact us. For customers on our current system, How does O2 Travel work? What happens if I remove my data cap completely? It gives you unlimited minutes, texts and data roaming in 27 destinations outside Europe. As we mentioned before, people must be aware that the price that they will pay for their service will depend on where they will travel to. Were the only major network that isnt bringing back EU roaming charges for up to 25GB. 2005-2023 Ken's Tech Tips. If youre joining O2 to take advantage of their O2 Travel offer, its a straightforward process to keep your current phone number. Dont worry, as long as youre within your allowance, these charges will correct themselves within three hours and wont appear on your bill. However, do keep in mind that there's a roaming limit of 25GB a month. In this article, well review the O2 Travel offer including the countries where youre able to use it and how much it will cost. But if you use all your UK data allowance when roaming outside in the UK, youll need to buy a data Bolt On if you want to keep using data. In case that this is an option that you find interesting, we recommend using the Holafly SIM card. Or you can text O2TRAVEL to 23336 and we'll add O2 Travel on to your account. Connect with family, friends, colleagues, and all those who matter in India over Wi-Fi calls from anywhere in the world. Both Bolt Ons come with 120 minutes, 120 texts and unlimited data per day. Your every event would be listed and tagged as Roam in the MyUsage list. You'll always get the same price (or better) than if you went direct. If you have O2 Travel Inclusive Zone included in your tariff, then you'll get unlimited minutes, texts and data roaming in 27 destinations worldwide. Data usage is free under Unlimited IR Pack users however charged for customers using IR Rs.1101/Rs. Wherever you fancy going in our Europe Zone (40+ destinations), youre free to call, text and use data just like you would in the UK, subject to a roaming limit. Find everything you need to know about international calling and using your phone abroad. (This is why there is a delay sometimes in first switching on your mobile to you getting a signal and a Network Name). What if I'm travelling outside the O2 Europe Zone? This means you are Roaming on a Spanish Network. Yes, you can tether to as many devices as you like when roaming with O2. You can only use our services for periodic travel like holidays or short breaks in our Europe Zone (excluding the UK). We are using cookies to give you the best experience on our website. O2's free roaming is intended for customers who are visiting any of the above countries for a short holiday or business trip. It means customers travelling to Europe will be. If you have O2 Travel Inclusive Zone included in your tariff then youll get a daily allowance of unlimited texts, minutes, and data roaming in 27 of our international O2 Travel destinations (Zone 1) which includes the USA, Australia and New Zealand. The following destinations form our O2 Travel Inclusive Zone: We cover roaming in our Europe Zone as part of our phone tariffs. A) This was set by the EU Telecoms Parliament, that any EU Mobile Company must allow their users to allow incoming SMS for Free anywhere in the world. The following destinations are part of O2s European roaming zone (locations marked with a are only available on Pay Monthly plans) : If youre an O2 Pay As You Go customer, inclusive roaming is not available in 5 European destinations (Guernsey, the Isle of Man, Jersey, Monaco and Switzerland). These will appear both in My O2 and on your bill. With the text messages, we have the same story as the past rates, 4.99 for travelers that leave the European zone, and for travels inside the European zone, you have access to your domestic plan. The daily charge will apply on a 24-hour cycle once the Bolt On is activated (based on the capital city of the country you're in) and won't be triggered by receiving calls or texts. If you exceed this limit, you will be charged 3.50 for each additional GB you use. If you go outside the European zone, you will have to pay 4.99 per day for the service. Travelling in the O2 Europe Zone? If youre on a cruise ship, you wont be able to use mobile data. All tariff changes made on your flexible tariff will only take effect from your next bill date. You'll then need to change your PIN before you can listen to your messages. Tariffs with 25GB or less of monthly data Aside from writing about mobile technology, I have an interest in software development, digital marketing and physics. Making calls or sending texts to premium rate numbers, directory service numbers and some non-geographic numbers (which can vary over time). When it arrives, you can provide the PAC Code to O2 by submitting it through this online form. So, youll only be charged every 24-hours. However, excessive usage may see your data speeds temporarily restricted. These tariffs are not subject to our Roaming Limit of 25GB. For more information about O2 Travel, please see O2s official website. All Pay Monthly and Pay As You Go customers on O2 can use their normal UK allowances when travelling in Europe. Broadband, mobiles, banking, insurance and energy utility comparison. No its free to receive a SMS. The additional Inclusive Zone countries are available on contracts taken since the 28th March 2019 and excludes 30-day rolling SIM-only deals. See here for a full list of O2 Travel destinations. For help with this, go to our interactive device guide. This will stop you from using anything outside of your monthly allowance unless you buy a Bolt On. O2 has announced the launch of a new set of 'Plus Plan' tariffs and roaming at no additional cost in 75 countries including Spain, Malta and Portugal. Perfect for travel outside our Europe Zone. Q) Why am I charged twice for Voice Mail Messages? Depending on which country you're in, you'll either go straight to your messages or you'll go to your voicemail greeting. It can take up to 24hrs to be applied to your account. Roaming is when you are no longer able to Pick Up your home Network (O2-UK). What you may not know is that when the phone is authorised to use the Roaming Network, It is given a temporary allocated foreign number of the country you are visiting. If you have O2 Travel Inclusive Zone included in your tariff, then youll get unlimited minutes, texts and data roaming in 27 destinations worldwide. The services are subject to airline scheduling, and cannot be guaranteed, please check onboard announcements for connectivity options on your flight, Connected flights will depart from EuroWings German hub in Cologne, travelling to destinations including Cuba, Phuket, Dubai and Barbados, AeroMobile services are available on flights to and from Taipei, New York, Los Angeles and Vietnam, New Delhi, Mumbai The service is available on flights from Kuwait International Airport to various long-haul destinations, Mumbai Malaysia Airlines operate its connected A350 aircraft on flights to and from London Heathrow, Japan (Narita International Airport) and Hong Kong from their hub in Kuala Lumpur. Virgin Mobile and O2 phone users will not face roaming charges following announcements by other networks to reintroduce extra fees after Brexit. You can still use data if you reach our Roaming Limit, but youll be charged 3.50/GB. But, to be more specific, we will talk about the O2 roaming service. If your UK monthly data allowance is over 25GB, you'll have a Roaming Limit of 25GB when roaming in our Europe Zone. 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Whether you're on Pay Monthly or Pay As You Go, use your data, minutes and texts at no extra cost across over 45 countries in our Europe Zone. You can get the O2 Travel Bolt On by texting O2TRAVEL to 23336. A) Your home network is on your network where you purchased the Sim from. You can find details of all of our standard roaming rates for Pay As You Go customers here. The following shows the O2 out of plan rates within a few international destinations. Your allowances will apply from midnight to midnight local time (based on the capital city of the country you're in). O2 | Division of countries into zones Make sure that Set Automatically is turned on. Were rolling them out gradually, so some customers may notice a change sooner than others. The only exception is on O2s unlimited data plans where your data usage in Europe is limited to a maximum of 20GB per month. Free O2 Travel in our Inclusive Zone is available with selected Plus Plans. Finally, well look at how you can keep your current phone number if youre moving to O2 to take advantage of their O2 Travel offer. 1201 Pack or IR Pay Go rates as per details provided below: https://www.jio.com/jio-postpaid-international-roaming-plans, https://www.jio.com/jio-prepaid-international-roaming-plans. You can do another recharge of the IR Pack Rs.1101/Rs.1201 or Unlimited IR pack, through MyJio or jio.com and continue to enjoy International Roaming services. 1017.80 and 5 ISD SMS. Both incoming and outgoing phone calls and text messages will count towards the daily usage limit on O2 Travel. In up to 63 additional destinations, you can pay a flat rate of 4.99 per day for 120 minutes, 120 texts and unlimited data abroad. O2 Contract customers may need to call 202 to confirm they have Roaming Activated on their account if they have never used the service before or had issues in the past. See our data Bolt Ons here. Both Bolt Ons give you 120 minutes, 120 texts and unlimited data per day. When you travel outside your Home Network, your Mobile Phone Sim will ask the Roaming (Foreign) network first if it can use the services on their Network. Tariffs with more than 25GB of monthly data. At first you may see unexpected roaming charges in your My O2 account. Sending a SMS? If youre not eligible for O2 Travel Inclusive Zone and dont add the O2 Travel Bolt On, or youre roaming in a destination not covered by these services, youll pay our standard roaming rates. This means you can use up to 25GB of your allowance at no extra cost well text you if youre getting close to the limit, and again if you reach it. Virgin Mobile and O2 users will not face EU roaming charges Perfect for travelling outside Europe. The Person who is Calling or Texting you from the UK. If you go over 120 minutes or 120 texts, you will be charged at the O2 international rate for the country you are in. Q) Why are inbound SMS free when Im abroad? On O2s Pay As You Go plans, youll have access to international roaming at no extra cost in 43 European destinations. (You can find details of what is included with O2 Travel above). If this happens, you may be charged as though you were roaming in the country across the border. O2 Travel Inclusive Roaming is only available on selected eligible O2 Refresh tariffs, as well as sim only tariffs higher than 20GB (20GB excluded). Wherever you fancy going in our Europe Zone (48 destinations), youre free to call and text just like you would in the UK. For more information on what data is and what uses it up, check out our Understanding Data article. See here for the full list of O2 Travel Inclusive Zone destinations. "We are sorry Ms. In Ireland its Three as o2 sold off the Irish business to them, you can roam on Eir Mobile and Vodafone IE You used to be able to find all roaming partners on the GSM Association website.. For customers with an O2 mobile broadband plan, the O2 Travel offer isnt currently available. See our Extra terms and conditions. Sky Mobile's Roaming Passport Plus costs 2 per day and gives you 10GB of data, along with free calls and texts in 55 popular destinations, including the EU, UAE, USA and Canada. You can check your usage abroad at any time, without waiting for your next bill. If we don't get the details of calls you've made from another network for a while, this can delay us billing you for them. You can still use data if you reach our Roaming Limit, but youll be charged. These include the USA, Australia, and New Zealand. Calls made to other destinations (not the UK or the country youre visiting). Order by midnight for free next working day delivery. But do check if the pack covers your airlines and the route you'll travel before buying. If your UK monthly data allowance is over 25GB, you'll have a Roaming Limit of 25GB when roaming in our Europe Zone. The countries in which youre able to use the O2 Travel offer depends on the price plan you have. O2 SIMs will work with all phones, including the latest Samsung Galaxy S23 and Apple iPhone 14. In relation to consumer credit, Telefnica UK Limited is authorised and regulated by the Financial Conduct Authority (Reference Number 718822), Enter your mobile number below and we'll send you a code, If you've not received a code after 10 minutes we can. Grab your phone and send the message O2TRAVEL to 23336, and that's it, the roaming will be activated on the device you just sent the message with! You get a daily allowance of Unlimited minutes, texts and data roaming in 27 additional destinations (our Inclusive Zone) including USA, Australia and New Zealand. To avoid data roaming charges you can switch your data roaming off when you're abroad, as apps on your phone might connect to the internet to update or get information even when you're not using them. Or you could. A) Yes, even though you are calling a UK Mobile Number. That means O2 customers can still use their UK allowances in its 48 'Europe Zone' locations - all for no extra cost. If you go over your total monthly data allowance in our Europe Zone, you'll need to add a Bolt On to keep using data - the options and cost are the same as if you were in the UK. Uswitch Limited is registered in England and Wales (Company No. Were making some changes to our website. If you're abroad, it costs the same to listen to a voicemail as it does to make a call to the UK. Typical roaming costs if you're visiting Mexico with a phone from the UK are: Vodafone: 6/day to use your own allowances. International roaming - using your cell phone abroad - HowtoCallAbroad.com These include USA . If you go over 120 minutes or 120 texts, you will be charged at the O2 international rate for the country you are in. Switching data roaming off ensures you won't get charged. If you use your mobile phone abroad for 63 days or more in any four-month period, O2 reserves the right to apply a regulated surcharge to your usage (currently 3.3p/minute, 1p/text and 4.50/GB). Incoming phone calls and text messages will also count towards your daily usage limit of 120 minutes and 120 texts. According to O2s terms and conditions, a surcharge may be applied for your usage if you spend more 63 days abroad in Europe over a rolling 4-month period. Want to find out more about O2's roaming charges?

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