We'll keep you updated on what we're up to and our Customer Services team are on hand Monday to Fri Toolstation is one of Britain's fastest growing suppliers of tools, accessories and building supplies to the trade, home improvers and self-builders. }. Contact us using the form below, and well get back to you within 7 days. Washing & screening Machines; Gravity Separators; crushing&milling equips; Magnetic Separators; gold leaching equips; flotation equips; Project Solutions GURU - I invented the internet, I prefer Agent Care reps to speak to me . Volusion Live Chat Integration Welcome to the official Toolstation Facebook page. Provide contextual support to turn visitors into customers. Live TPK RNS. Call Us Our phone lines are open 9am to 5pm Monday to Friday. They can also send proactive chat messages to engage website visitors and offer help before problems even arise. INTERMEDIATE - I know my way around computers, but prefer a LogMeIn to watch you correct the issue. This can help customer service managers make logistical day-to-day decisions when staffing their chat support team. This will enable our team to investigate and respond. Meet our world famous support team. Click the View Store icon at the top of your Admin Area near the Volusion logo. 7. If you have more than one Toolstation account, please check you have logged in using the correct details. Product support & customer relations. For any other enquiries about returns, exchanges or refunds, please Contact Us. Yes, unless the item has been delivered directly from one of our suppliers or youve ordered through our eBay marketplace. *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging. Why use chatbots? If a product you were expecting wasnt delivered alongside the rest of your order, check the delivery label to ensure all items listed on it arrived orders with multiple items could be split over a few deliveries, so it may just mean you need to wait a bit longer. Our pick-and-pack process is very quick, so its best to call us on 0330 333 3303 as soon as possible our Contact Centre is open from 9am to 5pm, Monday to Friday. Please contact the manufacturer directly for assistance. Behind the scenes customer service blog post coming soon :) #customer #service #wordpress #hosting #support. Toolstation discount code: 10% OFF in April 2023 Categories Our Best Deals More Toolstation discount codes in April 2023 Save money with 19 tested Toolstation promo codes in the UK All (19). Orders placed in store or via our contact centre will not appear in your online order history. Payment Free 14-day trial I use LiveChat on my domain landing pages and their service! 1685. We cant accept returns of bespoke or made-to-measure items unless theyre faulty. float: none; Manage all your Personas straight from a chat. Toolstation discount code: 10% OFF in May 2023 - Mail Online Has the 30-day period passed? Please note that acceptance for a Trade Account is subject to status and for business customers only. @media (max-width: 465px) { HelpCrunch is an all-in-one customer support solution offering robust live chat features. Check out what 316,105 people have written so far, and share your own experience. Toolstation - Apps on Google Play support reps. . You should see the default green Chat button * floating on the side of your storefront. Use read receipts for messages. Giving customers the ability to use the chat app thats already on their phone means that theyll start more conversations with you. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. Handle messages from your Facebook fans directly in LiveChat app. Get more quality leads in the sales pipeline faster. Use our FAQs or in-app chat facility. Finance provided by PayPal Credit. Here we can help with: Refund or Exchange Where is my order? Toolstation Helston is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. With a chat app, youll respond to your customers more quickly, make your team more accessible to your website visitors, and resolve issues rapidly before they evolve. Our proven CUSTOMER SERVICE ADVISOR TOOLSTATION CV Example will get you on the right track quickly! Try another search, and we'll give it our best shot. Freshchat can also pull data from a CRM or email automation tool so that you can see the customers information during the chat. Turn website visits into sales and customer satisfaction foryour business, Free 14-day trial Please be aware that due to a high demand of enquiries we are busier than normal. Unfortunately, we cant transfer stock between our stores but take a look around our site to see if what youre after is available nearby. Format a message. } You can also post your item back to our warehouse (original packaging and order number must be included). Contact details Head Office address Lodge Way House, Lodge Way Harlestone Road Northampton NN5 7UG Phone number: 0808 100 7211 ChatSpin offers video chat features including face masks, gender and country filters, private chat, and more. Find existing feature suggestions and bug reports. We recently had our 500th "support" LiveChat, where we assist, 24/7, those struggling with addiction or simply looking for information to stay healthy and better informed. DeWalt DCK2062P3-GB 18V XR Compact Combi Drill & Impact Driver 3 X 5.0Ah. Atlassian Support Some chat apps aren't nearly as flexible with design, but Pure Chat allows you to create a widget that closely matches your company's branding. Youll soon receive a copy of your trolley to the email registered with your account. Contact Us If the items are installed and youre unable to remove and return them, please Contact Us to arrange an alternative solution. max-width: 700px !important; See information about returning customers, add chat transcripts to Deals. To speak with a chat adviser: Click on your product Origin. | Read 21,381-21,400 Reviews out of 256,840 SPECIAL OFFER. Has the 30-day period passed? You can access our site on your desktop, laptops or even mobile devices without any compatibility issues. With a customer communications platform underpinning your live chat, you can integrate with the other data and enrichment tools in your tech stack to get deeper insights - and leverage these insights for more effective messaging. Select the product you need help with We'll show you self-help options first. Have full knowledge about cutomers' shopping carts during a chat. background-color: transparent; The chatbot functionality can help automate the support process and tackle common questions before they reach the operators. Additionally, if you happen to own multiple brands, you can create personalized chat widgets for each business. Toolstation. Youll find a lot of great information at the click of a button on our FAQs page. Send product recommendations and guide visitors to the checkout. These surveys are displayed at the end of every chat and can be customized to the company's liking. It will be based at Prologis Park, Pineham near Northampton just off the M1 - allowing Toolstation to . Toolstation deals of the week now up to 60% off. One notable feature you'll find on ClickDesk that you won't find on many other live chat programs is video chat functionality, which makes it possible to offer face-to-face support to your customers. If an item delivered directly from a supplier was paid for in cash, refunds will be made in one of our stores once the supplier has collected and processed your returned item. } toolstation live chat. .trolley-totals .we-accept span.panel img { If a customer accidentally closes a tab or terminates a chat, they can easily return to the page and continue where they left off rather than having to start all over. } Please see if we are able to assist you through any of the options below, which include frequently asked The Toolstation Helston branch is located at Unit D3 Helston Business. Chat support can also influence customer experience because of its ease of use and constant availability. They can even send a daily report to your inbox. Here are the apps that we recommend for adding a live chat to your website. Youll receive a confirmation email to the email address you used to place your order. Many reputable companies offer online jobs for virtual chat agents. } Since its creation in 2003, it has expanded from one branch in a former petrol station in Bristol to a business with over 100 branches. Provide superb customer service anytime and anywhere. height: 42px; Power up LiveChat's built-in Tickets with a cutting-edge ticketing system. Chat is here! When questions require a personal touch, you can automate hot lead alerts and route conversations to the best live agent for the job. Youll receive an email with a link to reset your password. Live Chat Support User16460136605601391338 February 27, 2022 at 9:04 PM. Another great perk? .secure-payment .we-accept span.panel { What started as a small team of 10 has now grown to over 50 reps, who provide 24/7 support to customers around the world. 1. my A7r IV M2 always returns to the first page of the Menu system. The quickest way to return your item is to take it to any one of our Toolstation stores. | Read 36,421-36,440 Reviews out of 266,170 Live Career UK. OmniChat enables frictionless opt-ins for automated drip sequences to your prospects and customers on other messaging channels like Messenger and SMS. Mead Avenue My enquiry is about * field is required. Terms and conditions apply. Send SMSes to your customers, without leaving LiveChat app. You can contact our live support at help.ea.com . more info Thank you, @LiveChat, for your phenomenal platform and service. Give your customers a self-service way to find the answers they need anytime and help your support team decrease the total case handling time. Business customers are also eligible for a 5% discount if they open a Toolstation Trade Account visit our Trade Account page to find out how you can apply. Connect LiveChat software with apps you use and love. Zoho Desk is a help-desk software solution that includes live chat. Meet people by location Connect to random people in over 70 countries around the world. By using our website, you consent to allow us, and our partners, to collect, use, retrieve, and store cookies and similar technologies on your computer or other devices. 0. text-align: center; width: 75px; } max-width: 700px !important; } FCA number 793569 . There are some distinguishing features, too. If your company is growing fast and you have great website traffic. One of its most notable features is its live chat and conversations inbox that allows users to centralize email, phone, and chat cases into one accessible location. OmniChat by MobileMonkey unifies your live chat with Messenger for Facebook and Instagram, as well as SMS text messaging into a single messaging inbox. Ensure that your live chat app offers the following features: Many live chat apps offer these features, which could make it overwhelming to choose one. The more you know! Some products shipped direct from our suppliers may include specific return instructions. Best live chat tool for teams that need a free solution. Expires. This app may share these data types with third parties, Personal info, Financial info and 3 others, https://www.toolstation.com/content/privacy. } Number of Views. Electric Angle Grinder 100mm 700W Multi-function-SMT 4,599. Finance provided by PayPal Credit. See FAQs about billing and licensing. Instead of missing an opportunity to provide support, your team can follow up via email as soon as you're back in the office. Live Agent Chat - Electronics Support | Sony USA NN18 8ET. Terms and conditions apply. From Creator Support, you can start a chat with a live agent and submit requests for help on specific issues. If you're looking for chat analytics, Olark offers a live chat service with "up-to-the-minute live chat metrics." This is a great option for enquiries that do not require an immediate response or for raising a complaint. Our stores cant accept returns of faulty items delivered directly from a supplier. Support for direct.playstation.com (US) To get the right one for your target audience, it's important to consider an app that will best suit your customers' needs. Easily search the Salesforce contacts directly from LiveChat. @LiveChat is a great tool. If you would prefer our customer services team to arrange the return, please Contact Us we can book in a collection for a fixed fee of 9, which will be deducted from your refund. Best Toolstation deals from our community Hottest deals 685 Keter Folding Work Bench - 57.68 / 51.91 with First Order Discount via APP - Free Click & Collect or Delivery @ Toolstation 57.68 599 DeWalt FlexTorq Impact Screwdriver Keyring 57mm, 10 Piece - 4.97 (Free Click & Collect) @ Toolstation 4.97 598 For instance, every chat message that stays unseen will be resent to a customer via email. Some of these products may be dispatched with specific return instructions. . Cameras & accessories TV & Home Video Home, Car, & Portable Audio Xperia Mobile & Smart Devices Aibo VAIO PCs PlayStation Broadcast & Professional Product Repair Product Repair. Turn online visits into sales, customers into fans. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Begin typing their username. This can be extremely useful for converting customers who are likely to close or dealing with users who have a history of frustration with the product or service. Somerset 10:00 a.m. - 6:00 p.m. EST. Enable Your Cam To video chat with only users with a cam enabled. toolstation live chatpillars of eternity 2 multiplayer mod. Here are eight apps that we recommend for adding a live chat to your website. It was a medium that provided the perfect balance between phone and email support, and I saw my productivity skyrocket in a way that I wouldn't have ever imagined. This dramatically improves the customer experience because it essentially eliminates holds altogether. Need help? Send a picture, link, or file. Company registration number 04372131. box-shadow: none; Download the Toolstation app now to access tools and more for any task. An ideal live chat app will help you turn website inquiries into sales and unhappy customers into brand advocates. Finance provided by PayPal Credit. box-shadow: none; Track the impact of website chats on online sales. Print off and complete this Returns Form to return your item to the address below: Toolstation *Representative example: Representative 21.9% APR (variable) - Purchase rate 21.9% p.a (variable) - Assumed credit limit 1,200 - more info, Take your unwanted, unused item to your nearest Toolstation store in its original packaging, Bring your receipt, invoice or order reference number with you, Our staff will check the item and confirm it was purchased within the last 30 days, An exchange can then be made, or a refund issued against the original method of payment.

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