Thank you for that information. Select "Xfinity Support" from that list. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings I have over 45% space available on the DVR. Can't play recorded programs | Xfinity Community Forum Why is Cloud DVR is not recording or not showing some recordings? Another annoyance is the way the fast forward works, or rather doesn't. TiVo Mini Troubleshooting: Streaming/Connectivity Issues (Live TV Time-saving software and hardware expertise that helps 200M users yearly. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. Recordings are not showing up until several hours after being recorded. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? So, just go and update your game, if the update includes the DVR support, youre good to go. The occasional Recording Unavailable Were sorry were unable to play your selection. After multiple convos with Hulu support and team, this issue is still present and is caused by a series of blockers. paul1277 post. Restart the game and try recording again. Yes on my 65ks9500 since August. I know its been a couple days since you last reached out. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. Press the 'Xfinity' button. Would I recommend Samsung to my friends - what do you think? Confirm your recording settings by pressing the Menu button on your remote. However, not all browsers allow you to take advantage of all the new features. They start on time and finish 3 minutes late. We're sorry that didn't solve your issue. Also, feel free to provide other solutions if you happen to find any. DVR recently started buffering before playing recorded shows. Why has shows not recording to dvr even when its says they are recording - Hulu Sorry, something unexpected happened. , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. Been using an old one. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. We will be looking out for message! We can't get your messages right now. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date. Enjoy Optimum TV on any device and turn every screen into a TV. mv020 over 6 years ago. Invalid Optimum ID, please complete all fields. The occasional Recording Unavailable Were sorry were unable to play your selection. Click hereto learn more about DVR DVR Phone Voicemail Voicemail Call history Call History International International Call waiting Call forwarding When I go to the live show, it says it is recording, but its not. Plug the DVR back in. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. Hope this helps, 09-11-2018 Monday, December 27th, 2021 3:00 PM Closed Can't play recorded programs I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Heads up friends! in, 13-09-2018 Press DVR on your remote to access the Recorded List. I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. Recordings from DVR are pixelated and - AT&T Community Forums When three white dots appear on the screen, unplug the receiver/DVR again. I get similar errors on my Android phone app and web page interface. 13-09-2018 I never have any navigation problems -- other than the typical lack of precision -- when watching recordings, ONLY with live TV). Please try again later, DCD-1002. Had a new one connect, new main board fitted, it worked for a week then stopped. To make sure you posses hardware strong enough to record clips with Game DVR, open your Xbox app, go to Settings, Game DVR, and if you see the message This PC cant record clips, you dont have enough hardware capacity for that. Check out our guide on the best game recording software to use in 2019. Press PAUSE while watching any channel. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. When I checked the app, these out of date scheduled shows did not appear. In Task Manager, select More details. Personally, I recommend a conventional DVR box from Spectrum as it has a better reliablity track record. AT&T Community Forums. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Has Spectrum done any surveys on the customer satisfaction of the CDVR? I am having issues with the Cloud DVR. We strongly recommend that you upgrade to a more current browser. This happens on all channels, and al sorts of programming (TV shows, movies, news, etc). If you're still unable to fast forward after . Then choose Game DVR and enter your preferred keyboard shortcuts. X | `>`. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. TV remote working, but not pausing or rewinding. : r/Spectrum - Reddit Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. I would recommend cancelling any other scheduled recordings and rescheduling them. An "Xfinity Support" graphic replaces the "To:" line. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Yes, still having the issue. This article covers common troubleshooting steps to help resolve DVR related issues. I have been using the Cloud DVR for about 6 months. I watched one and when I came back to watch the other both were gone. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . 09:20 PM Its not even worth it to watch a recorded show because you miss so much. Finish the process and restart your computer. My DVR is constantly only recording part of the shows. in. Hi @The_Way_I_See_It! The Cloud DVR is really annoying at times. Troubleshoot & Resolve Tool on U-verse TV, Restart your U-verse TV receiver (DVR) by holding down the. We have a UE49MU7070 smart tv recently purchased. in. For example, when using the Guide and attempting to record a show, it will go through the steps and appear that it is going to record, but then the Guide will have a red no entry (a red circle with a slash through it) symbol next to the show. Try to skip back and replay, or stop and restart the recording. Do not ask or give PII. That post suggested that i retune the TV , not automatically but manually (under broadcasting , then expert settings). If you are having troubles fixing an error, your system may be partially broken. DVR allows you to record up to 15 shows at the same time. Reconnect, and power back on. To save you from further headaches, here is the list of graphics cards needed for running Game DVR feature on Windows 10: If youre sure that your graphics card is compatible with Game DVR, but youre still unable to record your games, theres a simple solution. Hi, Thanks for all the support. Now, press Windows button + G again, and you should be able . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I'm unable to play recorded programs, either through my DVR or through the Xfinity streaming app. Although Windows key-based Game bar shortcuts may not work on tablets without an attached physical keyboard, you can create your own shortcuts that make use of keys available on the virtual keyboard. , I've tried going in and removing future scheduled shows temporarily to see if its because the DVR is anticipating being full, but this made no difference. This is the correct channel to use. My DVR is refusing to record some shows and I'm unable to determine why. Sign in. U-verse TV Equipment. 05:56 PM Sometimes your recording doesnt end correctly, and that prevents you from recording any new clips. If the guide does not appear on HD channels and you are using non-HD cables (e.g., coax or RCA cable), you will need to adjust your settings (see Why doesn't the menu/guide come up now that I have an HD/DVR receiver? Sign into manage your DVR and TV features. Very frustrating. 03:59 PM Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. I record "The Voice" and other singing shows. TV. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. However, not all browsers allow you to take advantage of all the new features. I just received new tv remote from spectrum and having same problem. Optimum TV app. and can't play the recording. Unfortunately there is no way to recover programs that did not properly record. My DVR View recordings You have no recordings scheduled. You can also record the last 30 seconds (or whatever time you picked) using the Windows logo key + Alt + G, provided you have already turned on background recording. :), Can you please send us a private message with your full name and full service address to get started? I do wish Samsung would get this right. I can see the recordings saved on the DVR and on my app, but when I hit play, I get "Sorry we're having some trouble. It would work for a few weeks then stop scheduled recordings. I felt as if I was the only person who had this trouble and now I see that I am not alone. That is great news!! Knowing that a lot is now recorded (or sourced?) I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. and our Recording may sometimes work only once or twice. TV Forum requires membership for participation - click to join, #DVR #won't load #cannot view #recorded show. I'm having this issue and none of these tech support agents don't know how to resolve this issue or seem clueless. Right-click on the taskbar and go to Task Manager, Find Broadcast DVR Server (bcastdvr.exe), click on it and go to End task, Now, press Windows button + G again, and you should be able to record clips you want. ). The help offered is very basic ranging from 'is the hard drive the correct one' to 'is the hard drive plugged in'!. Press the Recorded TV button on your remote if your recorded program is frozen or missing. It works ok a good part of the time but I believe errors and glitches appear too often in its operation. Learn more @OptimumHelp Optimum Stores Report Abuse | Accessibility | Storm Preparedness | Legal Compliance Service Terms & Info | Copyright Policy | Privacy Notice | About Altice USA This sub DOES NOT VERIFY Altice/Optimum employees except for u/ItsOptimum. You will then see the screen flash twice, which means the game is recognized. Can someone please help me with this?? This same thing was broken 11 days ago now its not working again? Hey there! To see the location of your captures, open the Xbox App, select Settings, and click Game DVR. Select Settings from the Start menu then go to Update & security, and select Check for updates. Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. Hello, @horigan, thank you so much for giving us that update! Report to your retailers as a fault immediately. It was also considered a "known" issue at that time; heard same from tech support today - "it's a known issue, no further info at this time.") They start on time and finish 3 minutes late. Service unavailable at this time. 09-11-2018 Find your Cloud DVR recording and try playing the video again. So disappointing. Power cycle your DVR / NVR. Ensure all cables are plugged in correctly. You can also select Win + G in the event that the shortcuts do not work for a full-screen game. Message edited 1/18/2013 10:45:04 AM. We are very happy to hear that and were able to assist! in, 21-01-2018 We strongly recommend that you upgrade to a more current browser. I can't fast forward through my Cloud DVR recordings. So if you have this problem report it as a fault to you retailer. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. The pattern seems to be good for two weeks, bad for a week, good for two weeks. The Game bar will remember a game once youve indicated that something is a game by pressing the Windows logo key + G. On the other hand, if you want to make Game bar forget a game, start the game, open Game bar, select Settings, and uncheck Remember this as a game. Its crazy frustrating because now were missing decent chunks of every show we record. Using the arrow buttons on the remote select 'Recordings'. Tonight, it recorded 9:08pm-10:01pm. TV scheduled viewing and recording not working - Samsung Electronics This is what I've tried:, Anything else I'm missing for troubleshooting? It really just seems to not be working properly.. Each time you press the button, the output resolution will change. Too many buttons to push to get there. Are you seeing any newly recorded programs showing up at all? Reddit - Dive into anything Samsung admit it is a non repairable problem. If you are having troubles fixing an error, your system may be partially broken. Recordings stopped showing on the recorded list sometime Saturday. AT&T Community Forums. Connect Optimum Stream to your TV using the HDMI cable. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. Use the ARROWS to highlight what you SEL to display want to watch and press your options. Please try again later errors that lock me out of playing a recording appear to only affect one recording. For example, Penn and Teller Fool Us airs 9pm-10pm. 10:47 PM Watch live TV and On Demand and enjoy DVR playback anywhere in your home, using WiFi. Also - it is so annoying to get to the "record this episode only" option. To fix the issue, restart Game DVR: Close the game. in. The others, by component connection. Things are looking up. It does not appear to be one particular channel or program title. Thank You for your response. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. I had a similar issue happen with Brian Williams at about the same time. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Having trouble with a U-verse TV recording? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. Fix: Xbox Game DVR doesn't record games in Windows 10/11 Question About Spectrum Voice (Landline) Caller ID Information? Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. Recording may sometimes work only once or twice. As a workaround I have found that attempting to mark a show/series for recording multiple times can assist as well as ensuring to schedule the recording the same day. Invalid password, please complete all fields. How do I need to talk to get this taken care of? Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Guess what the new telly did the same. Has anyone experienced anything similar or able to suggest anything that may help us fix this? This msg leads me to believe when I set up wireless on the internet, it switched to getting my shows or shows set to record from the internet? I don't really get Spectrum new customer I was told they are the best and their app and dvr are error riddled. Game DVR recording is a great addition for all gamers in Windows 10. I am not sure, but it seems that it happens with any shows that are supposed to be recording while I am watching something else On Demand. Reinstalling the app may also help. We hope that these solutions are going to help you to solve your issue. If the problem persists, unplug your receiver and wait 15 seconds. Repeat this process two more times. !, There are no other shows scheduled at the same time, so its not a conflict issue. where they appear to be coordinating with an engineer. The next thing were going to try is resetting the Windows Store. The Post button will remain greyed out if you don't have a Title. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) Have you tried logging out of the app and rebooting the equipment to see if the issue still occurs? Confirm your recording settings by pressing the Menu button on your remote. 04-12-2018 Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. I had two recordings. Most of my recordings are pixelated and not worth watching. Some users also reported that deleting the temporary files also resolved the issues with the Game DVR, and thats the next thing were going to try: Thats about it, we ceartainly hope at least one of these solutions helped you resolve the problem with recording games using the Game DVR feature in Windows 10. . Select Yes. Anyway they do know about this but will deny when you contact customer support. I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. I had a KS9500 and had the same issues. Only one of them is connected to the associated TV set by HDMI. I anyone else having this problem? Cloud DVR remains a work in progress and seems to be hit and miss around the country. Connect your DVR / NVR to a router with an Ethernet cable. Sometimes all of the show and about 30% of the time about 20 minutes. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. I sent screenshots and info to the Community_Help handle message. Several of the recordings gave me an error, some won't start, while some played ok. Live streaming works ok both ways. Ask a question. (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). Hi there! If you should need us for anything else, please do not hesitate to reach out to us! Please try again later. Moms give us everything. You can select these functions and they will show in the scheduler however no notifications are received or recordings started. 08:09 AM Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar.
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