Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. To apply for an RTC Clipper card, youll need to visit a participating transit agency location. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. This happens automatically, with no disruption in your ability to use Clipper. To add a card to your Android phone, open Google Pay and click the + sign. Pay, Get Cable Car Tickets the Easy And, to get it back, its an hour on hold, and three to five business days.. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Total dominance: Steph Curry breaks NBA Game 7 record, leads Warriors over Kings, How did $300 disappear from our Clipper cards? Clipper says it does not take funds away, even if the card goes unused for years. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. A couple of things have to happen before you can use the value. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Keep your phone handy in case an inspector asks to see your fare. It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. Riders age 5-18 or 65 and over can apply for a Youth or Senior Clipper card by mail, email or fax. VTA hasagreements with area transit operators to provide convenient transfers. Can I get a Clipper card before I arrive? If your card just doesnt work, call Clipper to check your cards status and request a replacement. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Log in to your account to add a Backup Payment method. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Clipper Card Pay With See download files info to view Comma Separated Value (CSV) files. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). However, you will need to register your card as part of the process, if you havent already done so. If Clipper determines The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. You must apply for a Youth, Senior or RTC Clipper card to receive applicable discounts on fares. Apply for your discounted card and save every time you ride. To ride our world-famous cable cars using Clipper, buy a one, three or seven-day Visitor Passport for discounts on multi-day rides. My card/value was blocked due to an expired credit card. Choose to stay logged in or to log out. Just load your Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Express Fares are forExpress Bus routes only. After receiving your card in the mail, you can set up an online account by calling Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can use Clipper cards on all Bay Area transit agencies. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. How does autoload work and how do I sign up for it for my WebWhat should I do if my card is lost or stolen? I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. Phone. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. Why not? WebCurrent Free Muni for Youth participants can continue to use their Clipper card for free fares on the cable car or request a new cable car pass, which is also available to San Francisco youth 5-18, regardless of household income. Your session is about to expire due to inactivity. Select Clipper card and follow the instructions to add a card and load value. You can load up to $300 on a Clipper card. All light rail passengers must have a valid fare before boarding light rail. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. Clipper cards can be reloaded online, at self-service machines in stations and at terminals, and in person at transit agency ticket offices and Clipper Customer Service Centers. WebRiders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. Get Clipper on Your Phone Learn More Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. He started his journalism career as a sports editor in Iowa in 1975. The Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. It works like any other Clipper card. Passes The Clipper BayPass program is designed to measure how an all-system pass could impact travel in the Bay Area. No notice, even though they have my email? Select Clipper card and follow the instructions to add a card and load value. Once you set up Auto-Reload, we need to confirm your payment method is valid. After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. We strive to have /r/askSF serve as a reference to SF Bay Area resources. We will automatically send a declined payment notice to the email address in your Clipper account. Skip the side navigation menu and go to the main content. Choose to stay logged in or to log out. My spouse, relative, or close friend needs help managing their registered Clipper card. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Riders who purchase a Local 31-day pass can take unlimited local rides within the East Bay. To qualify for the Senior/Disabled/Medicarefare, you must present one of the following: May ride VTA Express Bus service without an upgrade. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. Insert them one at a time. Clippers innovative pilot program offers fare discounts to adults with low incomes. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. The Bay Area Housing Finance Authoritys Business Plan aims to create bold, regional solutions to the Bay Areas housing challenges. activate my clipper card properly Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. /r/BART is a subreddit for any discussion relating to the Bay Area Rapid Transit system. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. I added cash value to my clipper card online nine days ago, and, according to the Clipper website, I need to "pick up" the value. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. The reason for this has to do with how much space unused orders take on their computer system. Im so glad that I dont have to go into the office the last two weeks. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. A single beep and a green light means you paid for your ride. I used the card on the bus and BART last Thursday, but the money is still pending. Help | Clipper Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. Does VTA require and enforce proof of payment on light rail? Failure to comply with VTA's fare policy is in violation of California Penal Code 640. Because the SFMTA is continuing to provide Muni service for essential travel during the coronavirus health emergency, we will not be issuing refunds for monthly passes. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. All rights reserved. Your mobile wallet will display purchase options for your selected Clipper card. See download files info to view Comma Separated Value (CSV) files. The Clipper BayPass only provides valid fare for trips on fixed-route transit on transit operators that accept Clipper Cards. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. And you can do it anytime. MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. Scan this QR code to download the app now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Log in to your Clipper account to add backup payment. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. Was I supposed to activate it somewhere? If you do not hear any beeps or see any lights, your card may be defective or damaged. Skip top navigation. Youth 4 and younger are always free on the cable car. Each teacher is eligible to receive up to two class passes every school year. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. What are the age limits for discounted fares? Learn more about using Clipper on your phone. Please note that you cannot use your phone to unlock bikeshares. WebClipper is a reloadable fare payment card that can be used to store a Caltrain Monthly Pass, 8-ride Ticket and/or cash. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Imagine you want to take a trip on SMART that costs $5.50. Visit VTA's Fares page for more information. Clipper will charge the $5 Balance Restoration Fee and ask you to mail your card to Clipper. Many transit agencies offer some type of 31-day pass for your convenience. 55-A West Santa Clara Street If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. You can order a card and value online but note we can only mail cards to domestic addresses. Clipper If one does not use the Clipper card for six months, it can be frozen. The Excursion Passes are sold only at light rail station ticket vending machines for use during major Levi's Stadium events. Day Pass AccumulatorThe Day Pass Accumulator feature ensures the Clipper cash rider will never pay more than the price of a Day Pass. It's simple, saves you money and you can start anytime of the year. hashblunt 5 yr. ago Hm true. Clipper For more information, please see our I recently registered my card but for some reason my card is still pending and tomorrow is going to be the 5th day. Clipper cards pending pass? : r/Bart - Reddit The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. Qualified applicants are then mailed an RTC Clipper card. WebYour Clipper card will not be returned to you. Your 31-day pass becomes active the first time you use it to pay a fare. Skip top navigation. Download and follow the instructions on the application, and your Youth or Senior Clipper card will be mailed directly to you. Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. For all other cards on your phone without HVD, value will be available immediately. Why wasnt I notified this would happen? Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. The tag will not register if you place your device or card too low or high on the screen. No, every rider needs their own card or device (phone or watch) to pay for fares. Learn more about Clipper, including how to get and use your card. How can I manage the account on their behalf? Pay With The card needs to communicate with the servers, so that might be the issue. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. How do I add value to a Clipper card on my phone? After the 16th of each month, the following month's pass is available for purchase. Monthly - Adult (ages 19-64) | SFMTA Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value How does Auto-Reload work with monthly passes? If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. I'd probably go to a ticket After your second tag, the card reader will display a message that your initial tag was refunded. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Am I reloading this wrong online? Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. 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WebKnown as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of Californias Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. You can use them to load and reload cash value and passes and take advantage of any available transfers. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Add Clipper to your phone before you take-off! Opens in new window. Fares If a Clipper card is not used for six months, it can be deactivated. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. How long do I have to pick up the value before it expires? If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Limited-use tickets are not available on phones. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Try tagging your card again. Credits. WebMonthly passes can be purchased on your Clipper card or on the app for the current month from the 1st 16th via the app or at any Clipper retailer or at a Ticket Vending Machine Lost or stolen Day Passes or Monthly Passes shall not be replaced. Log In | Clipper We strive to have /r/askSF serve as a reference to SF Bay Area resources. When does the new 31-day pass become active? Clipper can also be used to unlock Bay Wheels bike share bikes. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. Learn how to apply. Choose to stay logged in or to log out. To order a Clipper card, visit Get Card. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Children under the age of 4 always ride the BART for free. Yes. The money is still missing. For more information, please contact Fares@vta.org. Orders must be submitted a minimum of 10 business days prior to the date needed. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle.