One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. Who Is Responsible For Low Hanging Cable Lines? Please enable Cookies and reload the page. Shameful. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. What is the law, when a cable company digs up a yard. and then - Avvo How to combine several legends in one frame? Thanks for contributing an answer to Home Improvement Stack Exchange! Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. The cable goes from the pole in my backyard to my neighbor's house. How to Avoid Utility Lines When Digging in Your Yard - The Spruce For new concerns, please create a new topic in the appropriate forum. Spectrum.net Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We have called and spoke to multiple, nice service reps. Please let us know what issue you are experiencing with Spectrum: Thank you for the report! First, call the service provider's phone number listed on your bill. Why does this exterior paint keep blistering? Spectrum tech caused this and just left, who does that? If power gets to a home from a buried line, it comes up to the meter via conduit. How can I mark capped drip line outlets from irrigation systems? Where is the line down? Shortly thereafter, that video went viral at more than 2 million views. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. Just watch out for your own sprinkler systems. @GetSpectrum Your letting me down! A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. I hate your company so much. Called xfinity x7!! She said ever . If it was gas, electric, or plumbing, I would say not to touch it. my bill has gone up twice without notice in the past year while i get service outages at least once every few weeks. Terrible service I want a credit for the downtime and the poor service. Zip 90004. If youre not using either, you can just take them down and throw them away, Williams said. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? Who do I call for a line down? - Welcome to the Spectrum Community It's possible as part of the outage it will be fixed. Overrun with cable lines; what's a neighbor to do? They contacted CBS 58 Investigates for help, when Spectrum wouldn't. "Tree fell, knocked down all the power lines, cable lines, Wi-Fi line," said Spectrum customer Cindy Wenzel. Connect and share knowledge within a single location that is structured and easy to search. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. landscaping - Who is responsible to relocate cable TV line? - Home It looks like you're new here. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. . Spectrum Outage Report Is The Service Down? Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Unfortunately, the cable TV line runs diagonal across my entire back yard. paulbfagan 3 yr. ago True! Spectrum Outage Map Is The Service Down? Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thats a drainage problem. Now I'm furious. If additional resources are needed (bucket trucks, street closures, etc.) Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Like Chris says, you'll likely have to pay for this. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Contact Spectrum Customer Service - Upgrade & Start Service Call 800.288.2020 and select Repair. Realtime status of outages and problems with service providers. Share them here. You can dig it up yourself and rebury it a short distance away. If you have any tips or frustrations you wish to share, please leave a message in the comments section! @Ask_Spectrum outage again in Brooklyn. The owner of the cable needs to be involved. We have called and spoke to multiple, nice service reps. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. It is the second largest cable operator in the United States. First, call the service providers phone number listed on your bill. rev2023.4.21.43403. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. -HB, I understand the frustration that issues on the account can cause. In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . If there is a weblink to report these issues, please send it to me. How ******** are ppl supposed to work from home if the service dont work!??? I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! $55 in monthly increases over less than four years. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Shameful. I can't go anywhere else to work for obvious reasons. Having problems? My hardline connection to my PC never has connection issues. I am located in the US(Minnesota). Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Once you hit that chat icon, you'll be able to initiate a new chat with Xfinity Support, so please just send us your full name and we can continue helping out there. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Some utility companies mark or paint their lines. -JB. They can resolve the problem. We're sorry that didn't solve your issue. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. No one out at all. power is back on but no internet. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. @Ask_Spectrum we are trying to watch the congressional hearing!!! What was the actual cockpit layout and crew of the Mi-24A? The question will be if enough slack is in the line to even move it a few feet away from the tree. It is the second largest cable operator in the United States. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. @GetSpectrum what the hell!!! -HB, I understand the frustration that issues on the account can cause. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. After spending 45 minutes and 3 service people, I am exhausted. I definitely know how alarming this is and I can assure you we want to get this line raised/fixed as soon as possible. Learn more about Stack Overflow the company, and our products. Click "Send a private message" and private message me. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. I was planning on putting a 3" diameter tree right where the line runs a few feet from each side of my fence. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. On whose turn does the fright from a terror dive end? delays are possible. Criterion Digital 2023. However, they didn't prune anything near the cable. To see the lineup available at your location, click here. So, what can you do if youre dealing with an unburied cable in your yard? Honestly, @Ask_Spectrum your WIFI is trash! Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. In the last three months, how would you rate Spectrum? Click that or follow this link: https://comca.st/3dmD3n4. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. @Ask_Spectrum We have DMd for 2 days. Hed cut them and strap them back as far as possible. If you see a marked line with an exposed cable or wire, and it doesn't say AT&T, be sure to report it directly to that company. If you ever come up against a problem that feels hopeless, RTV6 wants to Work For YOU to help. What do you mean to post publicly.? Can the game be left in an invalid state if all state-based actions are replaced? @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . In the last three months, how would you rate Spectrum? What does 'They're at four. Let us know. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? Please Follow/DM your account information and or your address and phone number so that we can access the account and review. "Signpost" puzzle from Tatham's collection. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. But comm lines on your property are easy enough to move a foot or so to the side. A: Cable and phone wires dont carry current, so its safe to remove them. My hardline connection to my PC never has connection issues. ET. Thank You. This article was published more than4 years ago. The smaller wires were for phones and cable-connected TV and Internet. Try visiting the following official links: We are happy to look into this further. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. That said, cable lines tend to be buried fairly shallow. I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. @Ask_Spectrum why ******** do yall keep raising my bill? Tips for Digging Around Utility Lines. Check back often for a reply in this thread from a Comcast Official Employee. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. @GetSpectrum Literal internet disconnects every 25-45 mins. Realtime status of outages and problems with service providers. They'll come mark their lines. Find out what is going on. STOP WITH THE EMERGENCY ALERT SYSTEM!! They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. The cable looks like it's still connected at both ends and that it's just sagging down.. Now I'm furious. Find out what is going on. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . Mastering the fine art of adjusting bifold doors. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Your dispatch is the problem, undersized and a separate dept. Criterion Digital 2023. what number and what do i say to get in touch with people. Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. I must say the third young man was very helpful and didn't try to pawn me off on someone else. We have live sports, international channels, and premium channels, and pay-per-view extras. and our The most recent Spectrum outage reports came from the following cities: Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Hi dan999999. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Can someone explain why this point is giving me 8.3V? This **** goes out MULTIPLE TIMES a day! The "Xfinity Support" graphic replaces the "To:" line. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. It's not them. A minor scale definition: am I missing something? @GetSpectrum internet out twice today so far. Im sorry. Underground or overhead fiber cables | AT&T Community Forums When I purchased the house in 2016, there were three cable lines, one for google fiber, one for AT&T, and another for what I believe is Spectrum. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. @GetSpectrum The WORLD has a pandemic and you raise rates? He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. If you are having issues, please submit a report below. Some problems detected. Are you able to view a service point for local cable tv service in either direction? Williams charges $95 an hour. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Users are reporting problems related to: internet, wi-fi and tv. Are you experiencing issues or an outage? He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Seems easy enough for a coaxial/tv cable. Latest outage, problems and issue reports in social media. Very reliable. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. Type your message in the text area that appears at the bottom of the window and hit enter to send. Remember: This number is just for unburied ground cables. A few years ago Spectrum acquired Time Warner Cable. Frustrations? @GetSpectrum SERVICE IS ******* ***. Last problem: April 29, 2023 at 5:33 p.m. I will be calling spectrum tomorrow to have their technician come fix whatever the ATT/D guy broke. Verizon service typically comes in underground, he said. Report unburied cables, exposed wires, or downed lines - AT&T Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Outage reports and issues in the past 15 days originated from: Tips? The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Unless it's a hazard you will have to wait until the outage is resolved first. And its a new box. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Thanks for escalating my case. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road?