27Department of Communities and Justice NSW, Govenment Response - Follow up Review of the Management of NSW Public Housing Maintenance Contracts, Report - Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Department of Planning, Industry and Environment - NSW Land and Housing Corporation, Tenant's Union of NSW and Public Interest Advocacy Centre. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. If you remain dissatisfied, you can appeal to the Housing Appeals Committee (HAC). For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. Maintenance and home alterations | Family & Community Services We generally expect you to complain to FACS if you have an issue with a service provided by FACS, AHO, or an LAHC contractor, before complaining to us. a preset menu that will direct your enquiry to the service you need including. The Land and Housing Corporation (LAHC) owns the property and manages the Follow-up Review of the Management of NSW Public Housing Maintenance writing to: FACS Client Feedback Service, Locked Bag 7150, Liverpool BC, NSW 1871. This phone line is open 24 hours/day, 7 days/week, 365 days/year. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. Various routine checks and servicing is completed to all lifts in our properties on a monthly basis. To help us assess a complaint, we generally require you to provide some evidence to support your complaint. Garden maintenance | Family & Community Services Urgent help phone numbers Domestic Violence Line 1800 656 463 Link2home Homelessness 1800 152 152 Link2Home Veterans and Ex-Service 1800 326 989 Child Protection Helpline 13 2111 Quick access Apply for housing assistance Apply for Rentstart Bond Loan Update your circumstances on an approved application Expected waiting times eRepair Department. Communities and Justice, NSW Department of; Local Offices. Resident satisfaction survey period July-Nov 2021. NSW Department of Planning and Environment, Parramatta Road Urban Amenity Improvement Program, Illawarra Shoalhaven region interactive map, A region that values its people and places, Download and discover more about the draft Central Coast Regional Plan 2041, Darkinjung Local Aboriginal Land Council Case Study, Historical plans for the Central Coast region, New England North West Regional Plan 2041, A diverse economy with efficient transport and infrastructure networks, Exceptional semi arid rangelands traversed by the Barwon Darling River, South East and Tablelands Regional Plan 2036, A diverse environment interconnected by biodiversity corridors, Environmentally sustainable housing choices, Glenfield to Macarthur Urban Renewal Precincts, Greater Macarthur Special Infrastructure Contribution, North West Growth Area Implementation Plan, North West Growth Area Special Infrastructure Funding, St Leonards Crows Nest 2036 Plan and Crows Nest Metro Station sites rezoning, St Leonards Crows Nest Special Infrastructure Contribution, Sydenham to Bankstown Urban Renewal Corridor, Sydney Metro Northwest Urban Renewal Corridor, Overview of the Western Sydney Employment Area, Development controls for the Western Sydney Employment Area, Aerotropolis Core, Badgerys Creek and Wianamatta-South Creek precincts, Aerotropolis Special Infrastructure Contribution, Western Sydney Aerotropolis Explanation of Intended Effect, Western Sydney Aerotropolis Development Control Plan, Community Consultation and the Independent Community Commissioner, Wilton Special Infrastructure Contribution, Assessment time for DAs determined in the quarter, Development consent and construction approval processes, Stage 1 Pre-lodgement (Getting it right at the start), Stage 2 Lodgement and initial administration by council of your application, Stage 3 Assessment (What happens to my DA now? For any major alterations, tenants must first get written permission from DCJ. Trees and shrubs help our environment by giving us shade, privacy and fresh air. Factsheets about applications, eligibility for housing assistance and tenancy matters including rent and repairs. About us | NSW Land and Housing Corporation If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. You can find the address on our website. How to contact DCJ Housing | Family & Community Services We are changing the way social housing is delivered and how we respond to homelessness in NSW. The app lets you: check account balances and transactions such as rent, water and a Rentstart Bond Loan. See our Accessibility page for further information. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. Requests can also be lodged through the NSW Government'seRepair portal. The Committee is following up its previous inquiry into the management of public housing maintenance contracts in NSW, with a view to reviewing improvements to the operation of the current system. Housing Offices (DCJ Housing) | Service NSW The MyHousing app allows you to access and manage your housing information on the go from your smart phone. We're available 24 . Follow-up Review of the Management of NSW Public Housing Maintenance Contracts, Parliamentary Secretaries in the Assembly, NSW Legislative Assembly Practice, Procedure and Privilege, Hearing - Jubilee Room, Parliament House, Sydney, No. You may be trying to access this site from a secured browser on the server. Simple and convenient tools for you to interact with us and access your information online 24/7. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. Queanbeyan FACS Housing | Service NSW Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations Road maintenance; Road safety; Thrive Kids Open/Close Sub Navigation. If they are unable to sort out the problem, you can complain to FACS. You first need to appeal to FACS. Centre is the single point of. . UseeRepair to lodge non-urgent maintenance issues online. Repairs, modifications and maintenance to a property Tenants are best contacting their tenancy manager of their housing provider. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. completing an online feedback form at www.housing.nsw.gov.au. Housing Offices (DCJ . Residents can call us on 1800 422 322. Understand what housing help you may be eligible for, including social housing and private rental assistance. Contractors - Bridge Housing Information for multicultural families and communities, Deliver services to children and families, Toggle sub navigation menu for Family & Community Services, Play video: Rentstart Bond loan Long Version. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. eTendering - NSW Department of Communities and Justice - Current Tender For all maintenance requests Please call 1800 422 322 and press 1. If there is, we may suggest changes to policies or procedures. connection to their country and culture. Suburb: WYONG. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued Resources for affordable housing, community housing and specialist homelessness service providers. https://data.nsw.gov.au/data/dataset/feeb9421-315e-43eb-8394-7ee4a1768b72, NSW Bureau of Crime Statistics and Research, Department of Housing - Maintenance of Public Housing. E-mail: customersupport@jaggaer.com. Funding is needed to maintain these properties, extend the life of ageing homes and provide a better experience for residents. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. NSW Police, NSW Department of Communities and Justice, key community sector organisations, Local Aboriginal Land Councils and 2 community members. Level 24,580 George Street Sydney NSW 2000Toll free (outside Sydney metro) 1800 451 524Email info@ombo.nsw.gov.au. The Housing Commission of New South Wales was established by the Housing Act, 1941 (Act. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. Your report is confidential and we treat it seriously. You can complain to us about the administrative action or inaction of FACS in providing public housing and subsidised private rental, or the service provided by LAHC contractors. How to lodge a maintenance request - NSW Land and Housing Corporation Maintenance and repairs to your home - Fact sheet - Housing NSW This inquiry is no longer receiving submissions. If you disagree with a decision by a community housing provider you may be able to appeal to the HAC or NCAT. Requests can also be lodged through the NSW Government's eRepair portal. not telling you the outcome of your complaint. You can still access up-to-date, reliable information on the existing Department of Justice websites. Back to Maintenance Close Menu. HAC is independent and can review FACSs decisions and recommend changes. A smartphone app that helps young people who have been in care on their journey to independence. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. Maintenance Maintenance The NSW Land and Housing Corporation (LAHC) owns and manages the largest social housing portfolio in Australia, with more than 125,000 properties across NSW. Related agencies. "Following a community and housing sector workshop in 2021 in response to growing concerns around . MyHousing on the App Store Enter a postcode, suburb, town, or address to find a local housing office near you. The maintenance contractor will ask questions about the maintenance issue to determine the appropriate trade and action, and its priority based on the criteria of safety, security and the wellbeing of tenant. The Together Home Transition Program was first launched in July 2020 during the COVID-19 outbreak to uphold the NSW Governments commitment to keeping rough sleepers safe during the pandemic. You can phone or visit any of our local DCJ offices. To report or follow up on a maintenance issue by phone, call the Housing Contact Centre and follow the prompts for the maintenance line. Tenants Advice and Advocacy Services provide free tenancy and legal advice and can advocate on your behalf. We assess each complaint we receive and decide whether to take action on a case by case basis. housing pathways; delivers private rental products; . You can also write to your local DCJ office. It contains annual reports, strategic plans, guides, policy documents, and open access It contains annual reports, strategic plans, guides, policy documents, and open access. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Access your housing information by registering with the MyHousing mobile app on your smartphone today. In NSW, government-owned and managed social housing is provided by the Department of Family and Community Services (FACS), including the Aboriginal Housing Office (AHO). You can call us for advice about whether your issue is something we can help with. Managing your garden Suggested shrubs and climbers Plants not permitted View Garden maintenance as single page DCJ is improving the experience of social housing tenants. NSW Government. You can accessour apology to the Stolen Generations. We will use your rating to help improve the site. Our website uses an automatic service to translate our content into different languages. Maintenance | NSW Land and Housing Corporation We listen and learn from the knowledge, strength and resilience of Stolen Generations Survivors, Aboriginal Elders and Aboriginal communities. *All figures current as of 30 November, 2021. $300 million will go toward capital maintenance works for more than 15,800 NSW Land and Housing Corporation owned social housing properties over the next 3 years, improving the condition and quality of homes, reducing future maintenance costs and addressing cost of living. Maintaining a large property portfolio is costly work. World Square NSW . ), Stage 5 Get your Construction Certificate and organise construction, Stage 6 Get your Occupation Certificate and celebrate, Cleanaway Western Sydney Energy and Resource Recovery Centre, Condong Cogeneration Plant - Recovered Timber Fuel, Shell Cove Boat Harbour Precinct Concept Plan Modification, Martin Place North Over Station Development, Martin Place South Over Station Development, Pitt Street North Over Station Development, Pitt Street North Over Station Development - Stage 1 Concept, Pitt Street North Over Station Development Stage 2 Detailed design, Pitt Street South Over Station Development, Pitt Street South Over Station Development - Stage 1 Concept, Pitt Street South Over Station Development Stage 2 Detailed design, Waterloo Metro Quarter Over Station Development, Official Caution issued to Aus-10 Rhyolite Pty Ltd, Official Cautions issued to National Parks and Wildlife Service, Penalty Notice issued to Cadia Holdings Pty Ltd, Official Caution issued to 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Official Caution issued to Hansen Yuncken Pty Ltd, Penalty Notice issued to Macka's Sand Pty Ltd, Development Control Order issued to ATB Morton, Fire Safety Order issued to 11 Olympic Boulevard Sydney Olympic Park, Fire Safety Order issued to 22-24 Honeysuckle Drive, Fire Safety Order issued to 22-24 Honeysuckle Drive Newcastle - Sandran Pty Ltd, Official Caution issued to Metromix Pty Ltd, Official Caution issued to Richard Crooks Construction, Official Caution issued to Williamtown Sand Syndicate Pty Ltd, Penalty Notice issued to Infrabuild NSW Pty Ltd, Official Caution issued to Wollongong Coal Limited, Penalty Notice issued to Coastal Sand and Quarry Products Pty Ltd, Fire Safety Order issued to 2 Olympic Boulevard Sydney Olympic Park, Official Caution issued to Hunter Valley Energy Coal Pty Ltd, Fire Safety Order issued to 19 and 19A Honeysuckle Drive, Fire Safety Order issued to 7 Lardelli Drive, Official Caution issued to ATB Morton Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Limited, Penalty Notice issued to ATB Morton Pty Ltd, Fire Safety Order issued to Ferntree Place and Seven Street, Epping, Fire Safety Order issued to Sydney Adventist School, Penalty Notice issued to Centennial Mandalong Pty Limited, Penalty Notice issued to ResourceCo Material Solutions Pty Ltd, Fire Safety Order issued to the Charles Perkins Centre at the University of Sydney, Official Caution issued to Visy Pulp and Paper Pty Ltd, Official Caution issued to Next Contracting Pty Ltd, Fire Safety Order issued to 53 Tumbalong Boulevard, Haymarket, Fire Safety Order issued to Lowy Packer Building, Fire Safety Order issued to Building C25 - Lowy Cancer Research Centre, Fire Safety Order issued to Building C27 - Wallace Wurth, Fire Safety Order issued to Wollongong Private Hospital, Fire Safety Order issued to 119-143 Missenden Road, Fire Safety Order issued to 26 Honeysuckle Drive, Fire Safety Order issued to 1 Darling Island Road, Pyrmont NSW 2009, Fire Safety Order issued to Building A31 - Sydney Nanoscience Hub, Fire Safety Order issued to the Australian Museum, Official Caution issued to Richard Crookes Construction Pty Ltd, Fire Safety Order issued to the owners of Building F10 - New Law Building at the University of Sydney, Camperdown, NSW, 2006 (MP05_0085, Sydney LGA), Official Caution issued to Coastal Sand Quarry Products Pty Ltd (MP07_0145, Port Stephens LGA), Official Caution issued to Dongwha Australia Pty Ltd (MP07_0161, Snowy Monaro LGA), Fire Safety Order issued to the owners of Qudos Bank Arena, Fire Safety Order issued to the owners of Strata Plan 90189, Fire Safety Order issued to the owners of Strata Plan 91684, Fire Safety Order issued to University of New South the owners of Building J17, Official Caution issued to ATB Morton NSW Pty Ltd, Official Caution issued to Roberts Co NSW Pty Ltd, Official Caution issued to Warkworth Mining Limited, Penalty Notice issued to Mt Thorley Pty Ltd, Penalty Notice issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Roberts Co (NSW) Pty Ltd (SSD-9343, City of Ryde LGA), Fire Safety Order issued to NeuRA Randwick, Fire Safety Order issued to the University of Technology Sydney, Official Caution issued to South Coast Mariculture Pty Ltd, Fire Safety Order issued to Strata Plan 73910 at 3 Darling Island Road, Fire Safety Order issued to Strata Plan 76902 at 1 5 Towns Place, Fire Safety Order issued to the Ultima Harbourside, Penalty Notice issued to Hera Resources Pty Limited, Development Control Order issued to Capra Development Pty Ltd, Development Control Order issued to the Logos Properties Holdings Pty Ltd, Fire Safety Order issued to 3 Lime Street Sydney NSW 2000, Fire Safety Order issued to the University of Sydney, Fire Safety Orders issued to the Bellflower Magnolia and Jacaranda buildings, Official Caution issued to Consolidated Power Projects Pty Ltd, Penalty Notice issued to Holcim Australia Pty Ltd, Official Caution issued to Ballyhooly Civil Pty Ltd, Official Caution issued to Richard Crookes Constructions Pty Ltd, Penalty Notices issued to Richard Crookes Constructions Pty Ltd, Penalty Notice issued to Australand Corporation Pty Limited, Development Control Order issued to Hanson Construction Materials Pty Ltd, Fire Safety Order issued to the Owners of Strata Plan 86157, Official Cautions issued to John Holland and CPB Contractors Pty Ltd, Penalty Notice issued to Big Island Mining Pty Ltd, Penalty Notice issued to CPB Contractors Pty Ltd, Official Caution issued to Fulton Hogan Construction Pty Ltd, Official Caution issued to Schools Infrastructure NSW, Penalty Notice issued to Hanson Yuncken Pty Ltd, Official Caution issued to Hanson Yuncken Pty Ltd, Official Caution issued to MT Projects Pty Ltd, Penalty Notice issued to United Collieries Pty Ltd, Penalty Notice issued to Hanson Construction Materials Pty Ltd, Penalty Notice issued to HV Operations Pty Ltd, Fire Safety Order issued to Building E10 Materials Science Engineering Building at UNSW, Fire Safety Order issued to Building H6 Tyree at UNSW, Fire Safety Order issued to Chatswood Chase Shopping Centre at 345 Victoria Avenue, Penalty Notice issued to Logos Property Holdings Pty Ltd, Fire Safety Order issued to 8 Parkview Drive Sydney Olympic Park, Official Caution issued to Broken Hill Operations Pty Ltd, Official Caution issued to Perilya Broken Hill Limited, Official Caution issued to Sibelco Australia Limited, Official Caution issued to Sibelco Australia Ltd, Penalty Notices and Official Caution issued to Sibelco Australia Limited, Development Control Order issued to the owner of Melaleuca 1 Ski Lodge Thredbo, Fire Safety Order issued to F10A Sydney University New Law Building Annex, Fire Safety Order issued to H71 Sydney University Abercrombie Student Housing Accommodation, Fire Safety Order issued to The Star Casino at 20 80 Pyrmont Street Pyrmont, Official Caution issued to Bengalla Mining Company Pty Limited, Official Caution issued to Sell and Parker Pty Ltd, Penalty Notice issued to Richard Crookes Construction Pty Ltd, Prosecution of Wollongong Recycling NSW Pty Ltd, Official Caution issued to Enviroking Investments Pty Ltd, Official Caution issued to Hunter Quarries Pty Ltd, Official Caution issued to Kane Constructions Pty Ltd, Penalty Notice issued to Sovechles Nominees Pty Ltd, Fire Safety Order issued to 444 Harris Street Ultimo, Fire Safety Order issued to 48 Pirrama Road Pyrmont, Fire Safety Order issued to 6 Central Park Avenue Chippendale, Penalty Notice and Development Control Order issued to Wollongong Coal Limited, Official Caution issued to Bloompark Consulting Pty Ltd, Penalty Notice issued to Collector Wind Farm Pty Ltd, Official Caution issued to ATB Morton NSW Pty Limited, Penalty Notice issued to ATB Morton NSW Pty Limited, Official Caution issued to Hanson Construction Materials Pty Ltd, Official Caution issued to Holcim Australia Goulburn Mulwaree, Official Caution issued to Holcim Australia Mid Coast, Fire Safety Order issued to 1 Gauthorpe Street Rhodes, Fire Safety Order issued to Royal Rehabilitation Centre Sydney Ryde, Fire Safety Order issued to Strata Plan 80159 at Tweed Ultima, Fire Safety Order issued to Strata Plan 79995 at Tweed Ultima, Penalty Notices issued to Heron Resources Limited, Penalty Notice issued to Bald Hill Quarry, Official Caution issued to Transport for NSW, Fire Safety Order issued to the Tablet House, Fire Safety Order issued to 11 Lewis Avenue Rhodes, Fire Safety Order issued to 1 and 3 to 3A Honeysuckle Drive, Fire Safety Order issued to 3 Rider Boulevard Rhodes, Fire Safety Order issued to 5 Rider Boulevard Rhodes, Fire Safety Order issued to 2 to 4 Dawn Fraser Avenue, Penalty Notice issued to the Owners of Strata Plan 73318, Official Caution issued to ABC Paper and Paper Mills, Official Caution issued to Riverina Oils and Bioenergy, Official Caution issued to Teys Australia Southern Property, Fire Safety Order issued to 39 Darling Drive Haymarket, Fire Safety Order issued to 6 Edwin Flack Avenue Olympic Park, Fire Safety Order issued to the Pullman Hotel Olympic Park, Compliance Reporting Post Approval Requirements, Independent Audit Post Approval Requirements, Central Coast Employment Land Precincts Map, Greater Sydney Employment Land Precincts Map, Greater Sydney Total Zoned Employment Lands Map, Hunter Metro Region Total Zoned Employment Lands Map, Hunter Region Total Zoned Employment Lands Map, Illawarra-Shoalhaven Region Total Zoned Employment Lands Map, Continued loss of people through interstate migration, The effect of international border closures, CPCP modification - Information for applicants, Partnering with Western Sydney's Aboriginal community, Recognition of prior learning or experience, Resilience and Hazards SEPP (Chapter 2 Coastal Management), 50-Year Vision for Greater Sydney Parklands, Guide to the updated Environmental Planning and Assessment Act 1979, Housekeeping amendments to the Codes SEPP, Caravan parks, manufactured home estates and moveable dwellings, Seasonal and Temporary Workers Accommodation Toolkit, Improving coordination of housing delivery, Design Guides for Low Rise Housing Diversity, Guide for establishing and managing NTE uses, Coal and petroleum exploration assessment, Critical Industry Clusters in the Upper Hunter, Independent Advisory Panel for Underground Mining, Cemeteries as State Significant Development, Registered Environmental Assessment Practitioner, Standard conditions of development consent, Standard format for notices of determination, Consolidated state environmental planning policies, Under review and new policy and legislation, Environmental Planning and Assessment Regulation 2021, Legislative amendment for concept proposals, Kaldas review of decision-making in the planning system. If you are seeking any of these outcomes, you can seek legal advice. 22Department of Planning, Industry and Environment (DPIE), No. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. If the repair is identified as urgent, eRepair will advise you to call the Housing Contact Centre on 1800 422 322. eRepair is available 24 hours a day, seven days a week. The Together Home Transition Program is an important NSW Government investment that supports the Premiers Priority to halve street homelessness by 2025. Street Address: 615 Hunter Street NEWCASTLE NSW 2302 Phone: 1300 305 667 Fax: 02 4926 9350 - Tenancy 02 4926 9320 - Access More information Open Monday to Friday 9.00am to 5.00pm. Housing and homelessness | Family & Community Services Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. be reimbursed, up to $1,000 by the landlord. Your rating will help us improve the website. Last updated: 16 September 2022 . For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. . In addition to housing, the Department also provides for public housing tenants: information, case management, advocacy and support, property maintenance and support to exit public housing. If you or your visitors have caused damage to the property, you may have to pay for the cost of the repair.

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