You can configure policies at any time. Configure your hybrid deployment Whether all your Skype for Business users are currently homed either online or on-premises, or if you currently have a mix, you must complete the steps to configure a hybrid deployment of Skype for Business Server or Lync Server 2013, as outlined in Deploy hybrid connectivity between Skype for Business Server and Office 365. Read this section if you need to obtain phone numbers, transfer existing numbers, obtain service numbers, and so on. The user is required to have a registered emergency address associated with their assigned telephone number. You don't require deployment or maintenance of an on-premises deploymentbecause Calling Plan operates out of Microsoft 365. This article focuses on PSTN connectivity options. The user should have both Teams and Skype for Business Online Plan 2 and Phone System. If the custom feature is not currently available on Phone System, you should leave those users that require that custom feature on-premises with the legacy PBX, and just port the users who do not need to access the custom feature to Phone System with on-premises PSTN connectivity. PDF Orchid Collab Hybrid Voice Connectivity: Option to provide access to PSTN for users with Skype for Business Online account. Teams Phone Mobile. (Unless deployed as an option to provide a connection to third-party PBX, analog devices, or other telephony equipment for users who are on Communication Services. Developers will be able to build calling through PSTN almost . To learn more about voice channel, see Introduction to the voice channel. For customers using voice channel in Dynamics 365 Customer Service Enterprise, Microsoft provides GA level of support for all the direct routing related scenarios. Webex Calling supports these customers with the ability to select PSTN connectivity on a site-by-site basis. You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on. Calling Plan is available in your region. To connect Phone System to the PSTN, you can choose from the following options: Calling Plan. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. A contract with a third-party carrier. For example, a customer can benefit from the simplicity of Cisco Calling Plans in sites across the United States and Europe, and leverage the geographic coverage offered by Cloud Connected PSTN or a local gateway in other offices around the globe. For information about auto attendants and call queues, see the following articles: Cloud Voicemail, powered by Azure Voicemail services, supports voicemail deposits to Exchange mailboxes only. This method requires the businesses use and maintain their own session border controller ( SBC ) as a bridge between the PSTN and Teams platform. Also ensure that you have the correct version of firmware. For more information, see Phone System Direct Routing and Calling Plans. Before following the steps in this topic, you should read the following: . To learn how to set up hybrid connectivity, see Plan hybrid connectivity between Skype for Business Server and Skype for Business Online and Deploy hybrid connectivity between Skype for Business Server and Skype for Business Online. The user's PSTN connectivity is on-premises, either using Skype for Business Server in hybrid mode or Cloud Connector Edition. They need the flexibility to select between different service providers, often on a country-by-country basis, to ensure that their workers and customers around the world have a high quality, cost-effective, calling experience. Microsoft's technology for enabling call control and Private Branch Exchange (PBX) capabilities in the Microsoft 365 cloud with Microsoft Teams. Read this section if you need to understand what dial plans are and whether you need to specify dial plans for your organization. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams. A Skype for Business hybrid environment with PSTN connectivity provides flexibility regarding where user services are provided and how user accounts are provisioned and managed. For more information about how to implement your voice migration for each of these scenarios, see the following articles: PSTN considerations when upgrading to Teams for IT administrators. Uninterrupted connection to Microsoft 365. It provides PSTN calling capabilities to your Communication Services application even if Voice Calling (PSTN) is not available in your country/region. -Requires certified SBC purchased from third-party vendor. The sections that follow the table provide links to more information and details. Synchronize users to the cloud and assign licenses (performed using Office 365). To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud. It adds convenient PSTN connectivity plans to Webex Calling to provide customers with a complete enterprise phone system delivered by a single vendor, with the full support of Cisco partners. Cloud Connected PSTN gives customers the flexibility to choose from a growing selection of Cisco-certified providers that offer service in over 65 countries. The on-premises Skype for Business Mediation Server (Role) provides interconnectivity to PSTN and is aware of where the user account is homed to route the calls either to on-premise or Office 365. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. For more information on tuning performance in Skype for Business Online, see Tune Skype for Business Online performance. Microsoft engineers and FastTrack Ready partners are also available to assist FastTrack eligible customers* with deployment of Teams Phone through FastTrack for Microsoft Teams. If the Skype for Business Online Plan 2 is disabled, re-enable it. Most Phone System features are the same regardless of the PSTN connectivity option you choose. As another example, Direct Routing provides Location-Based-Routing (LBR). Recently we received several questions around the requirements for Skype for Business S. Published date: June 14, 2021. This article introduces Teams voice solutions and how you can connect your on-premises telephony network, if necessary, to Teams by using Operator Connect or Direct Routing. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with either A) the port of that users phone number to a Microsoft Calling Plan or B) assigning a new subscriber number from available regions. Most importantly, much of this solution is managed through a single pane of glass. PSTN. A user in Skype for Business on-premises with Enterprise Voice, who will be moving to online and using a Microsoft Calling plan. An all-in-the-cloud solution with Microsoft as your PSTN carrier. Cloud Voicemail is automatically set up and provisioned for Teams users. Mariana Isls.NamibiaNauruNepalNetherlandsNetherlands AntillesNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorwayOmanPakistanPalauPalestinian Territory, OccupiedPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarReunionRomaniaRussian FederationRwandaSaint Kitts and NevisSaint LuciaSaint MartinSamoaSan MarinoSao Tome/PrincipeSaudi ArabiaSenegalSerbiaSerbia and MontenegroSeychellesSierra LeoneSingaporeSint MaartenSlovak RepublicSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia and the South Sandwich IslandsSouth SudanSpainSri LankaSt. If you move your users from on-premises to online prior to updating the firmware, users will be unable to connect using their phones. See the current rate list for PSTN calls. If your organization is deploying Location-Based Routing (LBR) for Direct Routing or dynamic emergency calling, you must configure network settings for these features in Microsoft Teams. This type of switching is more efficient than circuit switching because the data is sent and received as and when needed. How to get and manage phone numbers differs depending on your PSTN connectivity option. An all-in-the-cloud solution with Microsoft as your PSTN carrier. Traditionally, internal and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises. Creating users in online Skype for Business or Teams without first enabling them in on-premises pool with Enterprise Voice is not supported. If you will be reusing the numbers, submit a porting request to your carrier. Users can use a single phone number in Microsoft Teams across both their mobile service and desk lines. You can configure interoperability between your telephony equipment, such as a third-party PBX and analog devices, and Communication Services. This option connects Phone System to your telephony network by using Direct Routing, as shown in the following diagram: If you answer yes to the following questions, then Phone System with Direct Routing is the right solution for you: You connect your own supported Session Border Controller (SBC) to Phone System without the need for additional on-premises software. Microsoft has two types of telephone numbers available: subscriber (user) numbers, which can be assigned to users in your organization, and service numbers, available as toll and toll-free service numbers. With Phone System with on-premises PSTN connectivity, there are three networks involved, two of which the customer is responsible for but only one of which the enterprise staff has direct control over: Microsoft's Global Media Delivery Network Microsoft's global cloud network and infrastructure. Many businesses lack the time, resources, and expertise to manage relationships with multiple service providers. There are four different types of nodes: customer premises equipment (CPE), transmission, service, and switching. - Every 1-2 weeks. A user in Skype for Business Online, with on-premises voice functionality through Skype for Business on-premises or Cloud Connector Edition. Building your own on-premise PBX system can be difficult. You must be a registered user to add a comment. Enterprise/Cloud PSTN Interconnect This is the network that connects your enterprise to the cloud. For new users, such as a new hire, who will be enabled directly for Teams, the user must be enabled for Skype for Business using on premises Skype for Business management tools. How you configure emergency calling differs depending on your PSTN connectivity option. Or you might need a combination solution that supports a complex, multi-national deployment, with different requirements for different geographic locations. Coverage in Greece, Poland, and the Asia Pacific region is coming soon. With Operator Connect, if your existing carrier participates in the Microsoft Operator Connect program, they can manage PSTN calling and Session Border Controllers (SBCs). Make sure users have been assigned a Teams license. In this case, signaling and media use a combination of IP-based and PSTN-based technologies to connect your users. Similarly, the agility of the cloud is lost through a solution with multiple points of administration and complexity that slows business growth. In this scenario, the user is still homed in Skype for Business on-premises. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. This option is Microsoft's all-in-the-cloud solution that provides Private Branch Exchange (PBX) functionality and calls to the Public Switched Telephone Network (PSTN), as shown in the following diagram. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Link2Teams-Direct Routing As A Service You may have a custom feature or a major add-on to your legacy PBX, such as a call center. PSTN connectivity options - Microsoft Teams | Microsoft Learn This is not necessarily the same as your generic Internet connection. Enabling a user for Phone System with on-premises PSTN connectivity and then moving them to Skype for Business Online requires the following steps: Enable the users for Enterprise Voice on premises (performed while the users are homed on-premises). Evaluating Direct Routing for Microsoft Teams telephony Assuming the user is already functional in Skype for Business Online on-premises voice, the user already has Skype for Business Plan 2 and Microsoft Phone System. Compare Microsoft Teams Operator Connect vs. Direct Routing Phone System is not supported when the user's account is assigned a Teams upgrade policy with Islands mode. Skype for Business Online, excluding the service operated by 21Vianet in China, was retired on July 31, 2021. Check out how easy it is to setup new phone numbers with Cisco Calling Plans and Cloud Connected PSTN: We understand that there are reasons why a business may need the flexibility to use their own carrier. Plan Phone System with on-premises PSTN connectivity in Skype for OnlineVoiceRoute objects (based on-premises VoiceRoute). Skype for Business Server requirements for Cloud PBX with on-premises Certain features might not be supported or might have constrained capabilities. This option requires uninterrupted connection to Microsoft 365. A PBX exists on-premises, or you can host it from the cloud securely. Migrating this user to Teams requires moving the users on-premises Skype for Business account to the cloud, and coordinating that move with migration of the user to Direct Routing. Business VoIP phone systems use digital packet switching. If you are porting numbers to Microsoft, you should coordinate the timing of this operation to occur when the port occurs. On-premises Skype for Business Mediation server provides interconnectivity to PSTN. Using the on-premises Skype for Business tools, run Move-CsUser with the -MoveToTeams switch. Learn about the planning considerations for Phone System (Cloud PBX) with on-premises PSTN connectivity. Webex Calling is a proven cloud calling solution that delivers enterprise-grade calling, enabling you to replace your on-premises PBX network with a globally trusted cloud calling solution. If you answer yes to the following, then Phone System with Calling Plan is the right solution for you: However, your situation might be more complex. And we continue to streamline this process. For Teams Phone Mobile, each user is automatically enabled for emergency calling. However, to enable users to make calls outside your organization, you need to connect Phone System to the Public Switched Telephone Network (PSTN). If desired, configure various Teams policies for these users (for example, TeamsMessagingPolicy, TeamsMeetingPolicy, and so on). Enable PSTN calling for your organization with any of the following methods OR a combination of these approaches: Microsoft Teams Calling Plans Setup is fast and easy for this all-in-the-cloud calling solution with Microsoft as your PSTN carrier. Unless you previously disabled the Teams license, no action should be necessary. User accounts in a hybrid environment with PSTN connectivity This article applies to environments in which you have all of the following: If you have a different environment (such as Skype for Business Cloud Connector Edition), hybrid is not configured, or your users are not enabled for PSTN calls, the supportability matrix will be different. Migration from onPremise to Office 365 - .matrixpost.net Upon upgrade, this user will continue to have a Microsoft Calling plan. For more information about Microsoft voice solutions, including details about Phone System features, see Plan your Teams voice solution. The online configuration consists of: For more information, see Configure Direct Routing. The version of AAD Connect you use must be version 1.0.9125.0 or later. You don't need to retain your current PSTN carrier. Although each of these options provide businesses with incredible flexibility, we dont want to limit our customers to just one choice. In this scenario, the user is already in Skype for Business Online. You can upgrade your current installation and maintain any custom rules you have defined in your environment. To migrate this user to Teams, you must move the user's on-premises Skype for Business account to the cloud, and coordinate that move with migration of the user to Direct Routing. Pierre and MiquelonSt. In Microsoft 365 or Office 365, upgrade the user to TeamsOnly mode (Grant-CsTeamsUpgradePolicy). It contains the following articles: More info about Internet Explorer and Microsoft Edge, Phone System guidance for small and medium businesses, Plan for Teams auto attendants and call queues, Contoso case study: Auto attendants and call queues, Set voicemail policies in your organization, PSTN considerations for upgrading to Teams from Skype for Business on-premises, Getting started with your Microsoft Teams upgrade, A user in Skype for Business Online, with on-premises voice functionality, A user in Skype for Business on-premises with Enterprise Voice, Phone System and PSTN connectivity options. This article introduces the following Phone System key features and functionality, and the deployment decisions you'll need to consider: For information about all Phone System features, and how to set up Phone System, see the following articles: For information about managing supported devices, see Manage your devices in Microsoft Teams and Teams Marketplace. Learn the history of the PSTN, what it is, how it works, and how it compares to modern-day communication solutions. In most countries, Cloud Connected PSTN customers can select from multiple Cisco-certified Partners. Phone System works with Teams clients and certified devices. Microsoft supports a combination of solutions: For a visual summary of all the voice solution options, see the voice solutions poster. Teams Calling Plans are a great choice when: Operator Connect Easily bring operator-managed PSTN calling to Teams through a participating carrier. For an organization that is upgrading to Teams, the ultimate goal is to move all users to TeamsOnly mode. Cisco Calling Plans are ideal for these customers. Your preferred operator is a participant in the Microsoft Teams Phone Mobile program. The following table highlights the primary configuration differences. You can use literally any telephony carrier with Communication Services. You can now enable Phone System capabilities and features for your users homed in Skype for Business Online, but continue to use on-premises PSTN connectivity. For more information about PSTN connectivity options and configuration considerations, see PSTN connectivity options. This configuration is essentially a mirror of the on-premises configuration.